Here at The Wellbeing Coach I take your privacy seriously and only use your personal information and contact details to provide the services you have requested from me. I am the data controller in respect of any personal data I collect about you.
I collect and process your personal information & data in the following ways:
On my website when you use my contact form for an enquiry or email sign up
If you contact me (by phone, email, text or otherwise), I may keep a record of my correspondence with you to improve the quality of my offering and to prevent and detect fraud
When you enter any competitions I might run
I may use your personal information & data in the following ways:
To administer a booking for a coaching session or other conversation
Send you emails or call you in relation to your coaching sessions or any other work I do with you
To contact you at the end of our work together to complete a questionnaire or evaluation survey
Other communications, for example, responding to requests or general customer service
At the moment I am unable to accept credit or debit card payments. Any bank details are stored on a secure system and will only be accessed when necessary to take payments. This data will be kept for as long as is necessary to fulfil your contract with me (unless a longer retention period is required or permitted by applicable law) before being disposed of securely.
Marketing & Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.
Please note that it is not possible to ‘opt-out’ of receiving communication from me which relates to your coaching sessions.
Non-disclosure to third parties
I do not share your data with any other company for marketing purposes
I may share your data with agencies such as law enforcement or governmental organisations where I am required to make such disclosures by any applicable law
I may share your data with banks and payment providers, to authorise and complete payments
Retaining personal information
I retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, I will ensure it is disposed of in a secure manner.
I review our retention periods for personal information on a regular basis. I will hold your personal information on my systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with me.
My website uses “cookies” which are harmless small text files that are placed on your machine to help the website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. I suggest consulting the Help section of your browser. Please note, if cookies are disabled, the online browsing experience may be limited.
I may collect non-personal information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Your IP address is a number that your Internet Service Provider automatically assigns to the computer that you are using to access the Site. This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time of each visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. I use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems and administering the Site. Please note that I treat IP addresses, server log files, and related information as Non-Personal Information, except when I am required to do otherwise under applicable law.
Getting in contact
If you would like to review, access, amend or update your information please contact: and I will deal with your request within 14 working days.
This policy was updated on 30th December 2020.